Refund Policy

1. Monthly Subscription Refunds

Monthly subscriptions are eligible for a full, no-questions-asked refund within 14 days of the initial charge. For renewal charges, requests made within 14 days of the charge with minimal use of paid features in the current period may be refunded in full or pro rata at our discretion.

2. Annual Subscription Refunds

Annual subscriptions are eligible for a refund within 30 days of the charge. The refund equals the amount paid minus the months already used (any partial month counts as a full month, valued at the standard monthly price). After 30 days, annual fees are non-refundable, but entitlements remain active until the end of the billing period.

3. Refund Process

Creem processes refunds as Merchant of Record. Use the Creem customer portal, or email support@osintrai.com from the registered address with the Creem order reference.

Approved refunds are returned by Creem to the original payment method with notification and normally settle within 5–10 business days.

4. Exceptions

No-questions-asked refunds do not apply where: API calls or data exports exceeded the plan quota; the account violated the Acceptable Use provisions of the Terms of Service (including abuse, scraping, or reselling platform data); or repeated refund requests were made from the same account or payment method.

5. Upgrades and Downgrades

Upgrades take effect immediately; the price difference for the remainder of the current period is charged pro rata. Downgrades take effect at the next billing cycle; fees already paid are not refunded, and the higher-tier entitlements remain available until the end of the period.

6. Relationship to the Terms of Service

This policy forms part of the Subscriptions and Payments provisions of the Terms of Service. Where this policy conflicts with the Terms of Service on refund matters, this policy prevails. We may update this policy; material changes will be announced in the product.

Contact: intel@osintrai.com.